Refund and Returns Policy

Refund and Returns Policy

Our Commitment to You

At PrinterJetUS, your satisfaction is our highest priority. We are committed to providing high-quality products and excellent service. However, if you are not completely satisfied with your purchase, our refund and returns policy ensures a clear, fair, and hassle-free process.

Eligibility for Refunds and Returns

To be eligible for a refund or return, please ensure that the following conditions are met:

  • Return Request Period: You must request a refund or return within 15 calendar days from the date you received your order.
  • Condition of the Product: The product must be unused, in the same condition that you received it, and in its original packaging.
  • Damaged or Defective Items: If the product arrives damaged, defective, or faulty, you are eligible for a full refund or replacement.
  • Incorrect or Misdescribed Items: If you received a product that does not match the description on our website or your order, please contact us immediately for resolution.

Non-Refundable and Non-Returnable Items

The following items are not eligible for refunds or returns:

  • Products that have been used, altered, or damaged after delivery due to customer handling.
  • Consumable items, such as ink cartridges, cables, batteries, and other accessories provided with the product.
  • Products returned after the 15-day return window has expired.

How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

  1. Contact our Customer Support team at [email protected] within 15 calendar days of receiving your order.
  2. Provide your order number, purchase details, and a clear explanation of the reason for your refund or return request.
  3. If applicable, include photographs showing the defect, damage, or discrepancy to help us process your request faster.
  4. Our team will review your request and respond within 2 business days with instructions for the return process.

Return Shipping Policy

You are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item sent by us.

Please ensure that the item is securely packaged to prevent damage during transit. We strongly recommend using a trackable and insured shipping method for all returns.

Refund Processing Timeline

Once we receive your returned item and verify its condition, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 14 to 21 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different product, please contact us at [email protected]. Exchanges are subject to product availability and must also be requested within the 15-day return window.

Important Notes

  • Refunds do not include original shipping charges, except where the item was delivered damaged, defective, or incorrect.
  • We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria.
  • This refund policy applies only to purchases made on printerjetus.com.

Contact Us

If you have any questions, concerns, or need further assistance regarding refunds, returns, or exchanges, please contact our Customer Support team: