HP Smart Tank 5103 All-in-One Printer

At PrinterJetUS, ensuring your orders reach you promptly and safely is our top priority. This Shipping Policy outlines how we handle order processing, delivery options, shipping fees, and what you can expect when shopping with us.

Order Handling and Processing

Once you place an order on our website, our team begins preparing your items for shipment within 1 to 2 business days. We operate Monday through Friday, excluding public holidays. If an item requires additional attention—such as a backorder or special packaging—we will notify you immediately with updated shipping timelines.

Available Shipping Options and Estimated Delivery

We provide several shipping choices to suit your needs:

• Standard Shipping: Delivery generally occurs within 5 to 7 business days within the continental United States.
• Expedited Shipping: For faster delivery, your order will arrive in 2 to 3 business days.
• Overnight Shipping: Place your order before 12 PM EST to receive next-day delivery.

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen factors. For international orders shipped to Canada, customs clearance and import duties may affect delivery times.

Shipping Fees

Shipping costs are calculated based on your chosen shipping method, the weight of your package, and your delivery address. These fees will be clearly displayed during checkout before you finalize your purchase.

Free Shipping Offer: Orders totaling over $50 qualify for complimentary standard shipping within the continental United States.

Where We Ship

Currently, we ship to addresses within the United States and Canada. We do not yet offer shipping to other countries, but we hope to expand our shipping destinations soon.

Tracking Your Shipment

As soon as your order ships, we’ll send you a confirmation email containing tracking information. You can use this information to monitor your package’s journey directly on the carrier’s website.

Shipments to P.O. Boxes and Military Addresses

We gladly ship to P.O. Boxes and APO/FPO addresses through USPS. To avoid delivery issues, please double-check that your address is accurate and complete.

Handling Delivery Problems

While we partner with reputable shipping companies to ensure smooth delivery, occasional delays or issues may arise due to external circumstances such as severe weather or customs inspections. If your package is lost, damaged, or significantly delayed, please contact our Customer Support immediately so we can assist you in resolving the matter promptly.

Customs and Import Fees

For shipments to Canada, customers are responsible for any applicable customs duties, taxes, or fees charged by their country’s customs authority. These charges are separate from our shipping fees and must be paid upon delivery.

Modifying or Cancelling Your Order

If you need to change or cancel your order, please reach out to us as soon as possible. Once your order has been processed and shipped, modifications or cancellations may not be possible.

Packaging Standards

Your orders are packed carefully using quality materials to protect products during transit. Whether shipped in boxes or padded envelopes, our goal is to ensure everything arrives in excellent condition.

Eligibility for Refunds and Returns

To be eligible for a refund or return, please ensure that the following conditions are met:

• Return Request Period: You must request a refund or return within 15 calendar days from the date you received your order.
• Condition of the Product: The product must be unused, in the same condition that you received it, and in its original packaging.
• Damaged or Defective Items: If the product arrives damaged, defective, or faulty, you are eligible for a full refund or replacement.
• Incorrect or Misdescribed Items: If you received a product that does not match the description on our website or your order, please contact us immediately for resolution.

Non-Refundable and Non-Returnable Items

The following items are not eligible for refunds or returns:

• Products that have been used, altered, or damaged after delivery due to customer handling.
• Consumable items, such as ink cartridges, cables, batteries, and other accessories provided with the product.
• Products returned after the 15-day return window has expired.

How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Contact our Customer Support team at [email protected] within 15 calendar days of receiving your order.
2. Provide your order number, purchase details, and a clear explanation of the reason for your refund or return request.
3. If applicable, include photographs showing the defect, damage, or discrepancy to help us process your request faster.
4. Our team will review your request and respond within 2 business days with instructions for the return process.

Return Shipping Policy

You are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect item sent by us.

Please ensure that the item is securely packaged to prevent damage during transit. We strongly recommend using a trackable and insured shipping method for all returns.

Refund Processing Timeline

Once we receive your returned item and verify its condition, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 14 to 21 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your payment provider.

Exchanges

If you wish to exchange an item for a different product, please contact us at [email protected]. Exchanges are subject to product availability and must also be requested within the 15-day return window.

Important Notes

• Refunds do not include original shipping charges, except where the item was delivered damaged, defective, or incorrect.
• We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria.
• This refund policy applies only to purchases made on printerjetus.com.

Contact Us

If you have any questions, concerns, or need further assistance regarding refunds, returns, or exchanges, please contact our Customer Support team:

• Email: [email protected]
• Website: https://printerjetus.com

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